Just Energy -- Profile Analysis

I was guaranteed to never have a bill in excess of $50.00 a month. Only because I only use less than 500 kwh per month or less. On my first bill it was 16 days and they charged me 26.2 cents per kwh which was nowhere near what I was guaranteed to be charged. I was told no more than 16 cents which was obviously a gigantic lie. All this was done at Sam's club and if they knew how badly the people were being lied to, there's no way in hell Sam Walton would allow a company to use his name to perpetrate such a huge lie in his family name. There is no way I will pay the bill they sent me all based on the lies I was told by such a terrible company. I told the representative I would only pay what I was promised to change my electric company to the joke that I'm stuck with now.

Someone came to my door and try to talk me into switching my company I said no now I woke up this morning to find out this company was able to steal my choices about who I do business with and have the nerve to tell me welcome to their company without my consent
I have no intention of staying anywhere I chose not to go so just energy you can go to hell and take your company with you.

I recently had a terrible experience with Just Energy, and I feel compelled to share my story to warn others about their deceitful practices.
First and foremost, Just Energy misled me into believing that their energy rates were cheaper than my local utility provider, ComEd. However, after switching to their service, I discovered that this couldn't be further from the truth. Not only were their rates higher, but they also failed to inform me about the additional charges hidden within the contract agreement.
One of the most egregious charges I encountered was the mysterious "green leaf" program, which purportedly added $40 to my bill every month. I never consented to this program, nor was I provided with any explanation of its purpose. When I reached out to their customer service for clarification, I was met with hostility and intimidation tactics. They repeatedly threatened me, claiming that all calls were recorded, and refused to address my concerns.
Furthermore, communicating with their customer service representatives was a nightmare. They are difficult to understand, making it nearly impossible to effectively communicate my issues.
Despite being at work for the majority of the day and living in a modest two-bedroom apartment, my energy bills skyrocketed after switching to Just Energy. Instead of the promised savings, I found myself facing bills that were triple the amount I was accustomed to paying.
Overall, my experience with Just Energy has been nothing short of a nightmare. Their deceptive practices, exorbitant charges, and appalling customer service have left me feeling frustrated and taken advantage of. I urge anyone considering their services to proceed with extreme caution and explore alternative options to avoid falling victim to their unethical business practices.

Representative approached me in Sam's.
Nothing that was presented to me was real.
Price, contract, exit fees etc. Luckily for me, the no deposit wavier was denied before they even ran a credit check and I actually read the agreement I signed. I tried to contact "my representative" but customer service is in India and it is impossible to do regardless of what I was told.

Salesman ran up on me and my husband as we were bringing groceries into the house, and my husband told him no thank you. Dude proceeded to yell "Don't close the door!" as we did, because we told him no already. Proceeds to knock on our door after we shut it. We tell him to go away, not interested through the door. He knocks again, ignore it. Knocks again, husband knocks back hoping he'll get the hint. He knocks again, I yell at him to **** off through the door because why the hell is he still there? He's reading as crazy/dangerous at this point. He knocks AGAIN and my husband has to finally open the door and yell at him before he finally leaves us alone. Except now I'm getting text messages from this guy Tarrick saying he talked to my roommate (she also told him to leave us alone) and asking me when the best time to speak is. Why the does this unstable man have my phone number???????

Pitched in a sams club for promotionl rates but misled about specific details and coerced into a contract for their electric billing service. I have cancelled the contract I didn't realize I signed and am hoping I do not see financial reprecussions.

I have been with Just Energy for over 10 years. I spoke with 2 representatives recently and signed a new contract. I recorded our conversation and so did Just Energy. The representative explained everything thoroughly and I agreed and signed up that day. The agreement was my next bill will be $99 + shipping cost + taxes. My bill should be somewhere near $120 - $130. On the phone I wanted clarified again. We both agreed that my next bill will be that amount. My next bill was $302. After letting the company review our conversation of our verbal agreement, they agree that what I say is true. BUT they will not honor the agreement. The employee made a mistake. I understood that the new contract would start the day I signed it. They understood that they screwed up and said sorry. Not good enough. I definitely feel like I have been scammed. Not happy at all. Talking to their customer service is like talking to a wall.

New review for today: Sat 5/18/2024
Ive been a Just Energy customer for years now and on 5/9/2024 I did a payment arrangement to avoid disconnection on my service. Payment went through but never received an email confirmation by Just energy like I normally receive with the terms. Today 5/18/24 Saturday Im speaking to a representative over the phone a guy most likely from India about not receiving my payment confirmations like I normally receive them and he blames me that it is my email address or email domain at fault. He then tests and sends over a bill through email while on the phone and comes through right away with no issues and along with a survey for me to answer, but not a bill of confirmation of payments made. He explained he wont fix anything on their end nor bring it to the attention to their IT because Im just one customer complaining about the payment issue and no one else is. This is terrible customer service and I tell him how are we supposed to be making payments, if we wont have any proof of payments being made with no confirmations? I can always change companies for this reason since I do not have the trust in Just Energy to just take their word that payments are going through, when I cant get proof by email nor mail that payments are going through.? This will not work for me! Either fix the issue with payment confirmations that customers can receive by email or you will loose a customer over this. He tells me he wont do it and he cant stop me from leaving to another company. Very lack of respect on his part with customers. If one customer service representative does not care and says words like that, trust me when I say no one else in that company will care either. The rep and most likely the whole company believe that customers not receiving their payment confirmations are not a big deal! and that will allow them power over customers to decide when or when not to disconnect your service since their is no proof of payments. This is a bad company for business!! And I am currently searching for new service elsewhere online as we speak. Because just like that rep told me over the phone he cant keep me from leaving. He was right! They lack empathy. My concern is I need to know where my money is going to with proof. Not your word. Your word means crap. No confirmation receipts no payment made. The way I see it. You dont care for customers, then we do not care for you! and we will take our hard earned money and go somewhere else where we are truly valued customers. And no false advertisements

I signed up at Sam's club. I thought this would be a great deal. Not. My bill was twice the price I was paying. I was told at Sam's club when I signed up that there wasn't an early cancellation fee for Sam's club members. I also called customer service for Just Energy. Customer service also told me that there was no early cancellation fee for Sam's club members. What a lie. I paid my last bill and I paid the $150 they credited me for early termination of my other electric company. I only had 2 days left in my other contract. Lol yes I wasn't thinking in the middle of grocery shopping. So no my early cancellation fee for Just Energy is in collection for a $183. I always pay my bills on time. Why should I pay something I shouldn't had too.

Sales person caught me on a good day walking in to HEB in South Texas showed me apple to apples said I would get a better rate (lower teens).. 1st billed came in an it was outrageous almost double of what my old company had

Customer service is very bad, they will say yes, dont take action, they again send wrong bill and take wrong action

The salesperson came to my home and said he could get me a better rate, which he did, but my bill was still high because of delivery charges. My last company had a higher rate, but delivery charges were not more than 7 dollars. Example is below.
Energy Charges...................................................... $69.30
Base Charge........................................................... $9.95
TDSP Delivery Charges......................................... $34.20
My Kwh was 660, and my bill is 120 dollars for a two-bedroom bathroom apartment. I was misled for sure.

Lies and false sales pitches. Dated July 5th, 2024. A salesmen [Cody] arrives on my doorstep giving his pitch for Just Energy free weekends plan. Explained that it wasnt just free but also a credit against the other 115 hours of the week. Lies it is only a credit against itself the remainder is full price no exceptions. Also claimed no free nights plan. Also lies, there is one from 9pm-7am. Also lied about there being no early termination if I was unsatisfied for any reason. Of course he signed me up for 36 months and to leave is minimum $175. Do not join Just Energy! You will not save any money and will find it to be an expensive lesson. The customer support was at the least Honest and was well aware that the plan was terrible and advised me seek out better providers for my situation.

Never has my bill been this high! $500 for a monthly bill and I was with no electricity from Hurricane Beryl for 6 days. I tried to chat with someone concerning this issue and no help at all. If you don't pay you're bill on time, they will either turn off your electricity or charge you $20 fee for not paying it 2 days after the due date! I do not recommend this electricity company ever. Don't make a mistake by contracting with them.

- Pressure Sales : May 2024 - I was shopping in Sam's club when a Just Energy sales person approached me and talked about switching services. She said I can get 18.9 cent plan with free nights. She followed me while I was shopping and persuaded me to switch service. I already had a contract on my existing plan which will have a 280$ termination charge. She promised JustEnergy will reimburse the early termination fee of my previous provider . She also confirmed that this JustEnergy plan will not have any termination fees for cancelling.

Incorrect Information and false promises : After enrolling I noticed I have been charged at 28.6 cents. I called Just energy and they referred me to EFL which has a thin line print. The sales person never explained to me the additional 10 cent delivery charges. I followed up on my reimbursement of termination charges. They reimbursed only 150$ out of the 280$ termination fee citing that there is a limit for the reimbursement. This was also not informed.

Sticker Shock - Realizing the high charges between June and July. I decided to switch to a new service provider. Once I switched I got a call from Just Energy that I have a cancellation charge of 175$. In addition they are charging back the 150$ reimbursement that was promised and paid by them.

It has been over two months waiting to receive a refund because a just energy advisor mistakenly switched my service to the completely wrong apartment. I was moving and wanted to make sure my service transferred, but the advisor kept giving me the wrong address, even after I confirmed multiple times that she had the wrong address. She told me everything would be fine. Literally scammed? Did she know what she was doing or was she negligent? Either way, do yourself a favor and use green mountain energy. They are so much better.

In short, Im owed over $450 for energy charges I was paying for an apartment on the complete other side of the city. Now Im trying to call customer service and Ive been in the queue for 45 minutes. I just want a status update, or to know if the refund is also a lie.

They manage to double what I was paying for the price of my energy bill. it's over .14! when you can easily go to website to shop of energy supplier and find it for .09 cent! I should had known better than to trust quick talking sales person at Sam's Club.

Terrible company. Went to them to try to give another company a try when I decided to leave reliant, terrible mistake on my behalf.
Every bit of their business is shady. They do not send confirmations when you pay online. I am in my 20s, I don't enroll for paper billing for anything, yet they never sent my bills paperfree online as requested. I submitted the paperfree request multiple times, because every month I wad late because they did not email the bill! By the time they mailed the bill and it was delivered, the disconnect bill was being delivered the same or next day, adding a damn late fee! I was with them from March, I believe, until the end of July, I received 3 emails from them, the final bill, the initial confirmation that I requested service, and the account information. Not a single monthly bill or payment confirmation.
My service has been ended with them for 3 weeks, yet somehow my final bill is still increasing.
Bills were astronomically high, hard to get on the phone with someone, the bill issues. I was with reliant for 6 years, I believe, honestly didn't have issues with contacting them, receiving or paying bills, confirmation emails, just the bills kept getting higher when you had to renew your contract. I was going to go back to them, but tried green mountain just because the plan I wanted to go back to with reliant was cheaper with green mountain.
Just stay away from Just Energy

Just like the recent reviews, avoid them!
I was with them from March to the end of July. I'm in my 20s, have always enrolled for paperless billing in any and everything that I do. My few months with them, I received only 3 emails, initial request for service, initial account information and final bill. I never received my monthly bills or payment confirmations. Every month I kept submitting request for paper free billing yet never received my bills online. By the time they sent the bills by mail and it made it throughthe USPS system, they were sending a disconnect notice and I was receiving them both the same day or a day apart, resulting in a late fee every month from them because these scammers refused to honor request of paperfree billing!
I have had service terminated with them over 3 weeks ago and yet, they are still adding fees to a final bill from them?? An ACH reject fee(I use the same account to pay every bill and have had that amount almost 2 decades, yet it rejected for them??), and a late fee(I terminated service, I am not with you guys anymore!!)

I will be putting negative reviews everywhere that I can from them and will be reporting them to the public utility commission.

This place is a joke! Do not use them! Website is complicated to pay a bill
QR code on bill never works and good look paying over the phone. Around in circles you will go.

I have been talking to the female sales reps in Midland,Tx. They are offering an in-store promotion (too good to be true). They don't know their product and need proper training. I asked them if the 9.50 cents per Kw is fixed or does it fluctuate. The girl did not know. She had to call someone and finally I got an answer. The promotion of 9.50 cents per Kw fluctuates. She said you can call in after 2 months to get the rate locked in. I said no thank you and walked off.

The way the plan was explained it was nothing Ive received. Prior to this plan my bill was roughly $238.00 a month my first billing came with just Energy was $552, called to cancel and dispute. They way the billing is setup and my carrier bill Ive had 3 cycles total even once canceled. My bill is sitting at a whopping $1458.00 and its nobodys fault BGE or just energy. Im expected to pay and cant get assistance because I dont have a cutoff notice. Talk about pissed!!

Signed up a Sam's Club. Sounded good $.13 perkeh. We were not told ha to get that price through the green free nights and weekends we had o

1. Use 200 kwh or more LLUS that 1/3 of that had o be between 9 pm and 7 am.
2 We would be charged extra the green energy.

Several bills we were charged $.16 per kwh and when I called to find out was on on I was informed of the above conditions. After weeks of researching providers we changed after receiving a $893 bill for Hey claimed we used 4000 kwh. Without free nights and weekends would have been a $1000 bill.

I was rudely told to do laundry and run the dishwasher a night. I do not own a dishwasher. I was then told to turn the AC up during the day and down at nigh. Great to sweat during the day in 100 degree weather and freeze a night. I do not have central air just window units. It's a single wide mobile home from 1972 with 3 add-ons and only three of here. Not much laundry to do every night. No way we used 4,000 khrs

We switched companies after this and our bill without free nights went down to $387 the first month and his one is even lower $297.

I was stopped outside Kroger and the salesmen were so helpful and I thought they explained everything. Until I got home and saw the monthly service charges were going to cause me to pay more every month, not save me money. So I called the next day, July 30, to cancel. I canceled within the 7 day period, 2 full weeks prior to my billing cycle starting. And yet, when my August bill arrived, Just Energy was listed as my supplier and my bill was over $200. When I called JE, the rep told me he saw I canceled 7/30, and offered me a $50 gift card emailed to me in response. No! I am not paying for a service I canceled before it went into effect. I was told it was the electric company that was at fault because it could take up to 2 billing cycles to reflect the change. The electric company shows that JE enrolled me Sept 2, and cancelled it Sept 18. How does that even work?! This company is a scam. Save your money and frustration and go somewhere else.

I was pulled in during a visit to a local Kroger. This was the worst decision I've ever made in choosing an energy provider. I HIGHLY recommend you NOT choose this company. The bills are extremely high. I left my previous provider for that reason initially the bills were lower but it was a bait and switch. I live by myself and always turn the thermostat up when I leave my house. My thermostat at night never drops below 73 degrees. Again, do not fall for the pitch the temporary employees are giving you. They do not know how bad this company is.

I used to have 4change Energy when I first moved to Katy, Texas and one day I went to SAM's club and they had this rep from Just energy. He got my attention by saying that they could lower the bill and that they offered me free nights. Not knowing anything about the electricity market of TX I decided to go ahead and switch providers since Just Energy was going to pay for the switching fee too from the last provider. Little did I know that when they signed me up for the contract it was at $0.286/kWh and some little charges here and there and little did I know that even though they offer Free Nights from 9pm-6pm, my average bill quickly got to the $300 despite the fact of using about 600-700 kWh during so called "FREE nights". They got me good and now that I am switching to a different provider, they charged me the fee that they reimbursed me, when I first switched to them and also they signed me up for a 3 year contract. I was a fool, but now that I know how to check the Fact Label sheet of every electricity provider, I won't make the same mistake. Please pay attention to these JUST Energy reps and don't let their too good to be true promises get you in a situation where you are paying the highest electricity rate.

I signed up for a plan on Powertochoose. I researched for weeks and this one was the best. When I got my first bill, they didn't have that plan anymore. Plus my bill was wayy too high! They put me on a plan that I didn't even choose. I asked to get another plan that was advertised on their site. They said that was for only new customers only. I AM A NEW CUSTOMER. False advertisement all around. I gave them another chance and I took the plan that the agent suggested. My bill was too high for 2 months in a row. I got another plan and my bill was 250 at the highest from my previous plan but now my plan is over $300. I don't know if there is a problem with their reading my meter but I aint never used 2200 KW h. If you sign up for them get a screenshot of the plan you sign up for and hold them to the fire. If i had known I needed to do that, I would. Now they wont let me out because I got talked into a 5 year plan saying it was their best deal!

I went to Sam's Warehouse and talked with Just Energy representative and everything they told me was lie!

Run from Just Energy!!! They promised $.09 per kWh but the charged me $.23 per kWh. Their billing system is always off-line! They said they would cover the contract early termination cost, I filled out the paperwork and they said I had to wait at least 30 days before I could make my claim. I submitted my paperwork and waited to hear from Just Energy, I called them 20 days after I submitted the paperwork and they said it would take at least another 30 days. So I call them at the 90 day mark and they said, oh you have to submit your paperwork and it must be processed before you hit the 90 day mark. I showed them the e-mail and correspondence and they just said...to bad, nothing we can do.

I am so. disappointed in Sam's Warehouse, I thought they would vet this lousy vendors. I recommend that everyone from Sam's and go with CostCo, they don't have these horrible vendors and they back all their products!

Run from Just Energy and Sam's!!

Im a long time customer Im paid my bills on time by some reason you guys have two billing addresses (account) Houston and Dallas by mistake I send my payment the Houston account (addresses) after the payment two weeks I got a notice then I called to customer service I explained everything then I emailed my proof of payment they told me they gonna investigate then they didnt give me a solution then I took to my bank then they canceled that payment and refund to me after that I paid the other account (addresses) then you guys received ..know after several weeks you guys disconnected the power when I called you they said because of past due amount.its wired reason !

They did not put me on the plan I requested and did not credit me or buy back my solar generation leading to me paying a regular electric bill although Ive had solar for 1 and half years and wont give me any credit for all that wasted energy and time

A nice man persistently kept me standing there talking about my electric bill when I just ran into Sams club after working all day for a few needed items on a Friday night. He insisted this would make my bill cheaper and it was needed. He was flirty, well dressed & suave. I explained how I couldnt afford a higher bill, I was on a payment plan already. He assured I would get a gift card for sams, I needed this, it would make my bill overall better & cheaper by securing a rate and not interfere or give any problems. Everything was a lie. I never received a sams club gift card, he was only out for a sale for himself, it made me ineligible for my payment plan, doubled my electric bill per month. I now have a shut off notice and no way to get in another plan because this manipulative con & Just energy who trained him to work for them in this manner have scammed me, Im left in a horrible situation with my finances, budget, electric bill, stress level and payment history with a utility company Ive been with for years. This company will rob you and not offer any reassurance, responsibility or resolution. They bully their way with their mouth into your utility bill getting all of your information and interfering. They want nothing but a gain for themselves. STEER CLEAR!

Signed up after hearing a sales pitch in a Sam's Club. Company lied to us about the rates and our bill was 2x what it should have been, but when we called to try and sort it out they just shuffled us around and no one was helpful.

We decided to cancel and go back to our old company and canceled the credit card we were paying Just Energy with so they couldn't take money from us. They've been harassing us with phone calls and e-mails since, which we've been blocking and ignoring.

Saturday they took out a line of credit in our name without permission, charging us for all the money we'd have owed them for the past few months and labeling it delinquent. We've had to call the credit company to get it removed and reported it as fraud, and we'll be contacting law enforcement as well over this.

Do not so much as even talk to their reps. Once they have your info they'll change you over without permission and as soon as they do that you're in for a nightmare trying to deal with them. This company needs to be shut down asap.

I have been with JUST ENERGY for a year in a half. When I first started my bill was 150.00. Found out that I had two bills in the same apartment complex. They fixed that part. However my bill went from 150-400 dollars. I live in a two bedroom apartment on the second floor. I was told that the reason why is because I live on the second floor. Then I was told that its because I don't have brand new appliances. I call every other month and ask them to come and check my box. They tell me that they cant. I was also told that I was under a two year contract and wasn't told that. How am I under a two year contract when my apartment lease in only 1 year. I was also told that another reason why my bill is so high is because its 107 outside. I keep my Air on 76. I make sure everyday that everything is unplugged and off most of the day. I also have cameras as well. I have so much footage of it being dark and my next bill was even higher. I was told that now that its because I have free weekends and when I don't use it a lot on the weekend that's what makes my bill higher as well. So I got 10 different reason why my bill is high but, nobody is looking into it. I left Direct Energy because they offered me this amazing deal. However I am glad that I am moving and will not be using this company. I have never in my life paid a light bill that is between 400-500 a month. its more then my car payment. I went to all the people in the apartment and found out that they where paying 200 for there's and they are with a different company. Then I asked for a payment arraignment and they gave me 3 days to pay a 450 dollar light bill. Most companies give you a week in half OH NO NOT THEM! DO NOT WALK YOU MUST RUN!

Have an account in PA called customer (866) 587-8674 (Number that is in my bill) service and nobody is able to connect me to PA to close my account because of course instead of helping, my bill has increased double after Im with Just Energy, none of the number customer service provided worked, even more, none of the customer service knew how to put me in contact with PA, they continue transferring me going round and round for 4 hours. This people are literally stealing $$ from me. I have evidence of every single second, minute, hour, day, week etc etc 24/7 when power is used and this building is used only for storage maybe 30 minutes a day average only lights. If nobody calle me, Im gonna close the account with PECO buy a generator (because is all I need due to the use of this location) and wont pay this bill. This is the worst experience Ive ever had with any service company.

Terrible companybill is 3 times what it normally is when i was told it wouldn't change....seems like a problem a lot of customers have