Customer Reviews for Energy Harbor

Go to their website, all seamless and straightforward.

I previously had a variable rate with another company and the rate went ballistic. I cancelled that company and went to Energy Harbor. I completed the registration and that is all I had to do. Energy Harbor handled everything and everything went smoothly. By switching I saved $275 for the first month

Easy

I have called this company many time at all times of the day. No one ever answers!! I have been on hold for hours!!! I am so sick of not being able to speak to someone so I will find another company.

---

---

This company does not respond to their on line email contact form either. I'd think hard about using this company

I called the company and asked for their gas rates.

---

I was told that they could not help me because they dd not have

---

the rates and that i should check the website.

---

I asked if they would have the rates tomorrow, I was told No

I got the renewal letter from Energy Harbor informing me that my new rate will be .1186 starting in July. I am currently paying .10890. Before renewing I checked PAPowerswitch.com and was shocked to find that Energy Harbor is offering the same plan for new customers at .09390. When I called their number I was given two plan options which were more expensive (and longer terms). When I mentioned the Powerswitch price, I was told I would have to cancel my current plan and re-apply to get the better rate. So, they won't give me the customer service of just switching me over to the same rate they offer new customers. I have to do it myself. I've been with them for a year now, so I'm an established customer with a solid payment history. I suppose I could do it myself, but since I have to re-apply somewhere, I might as well look for better rates elsewhere. This is a lousy way to treat existing customers. And, I fear they will take advantage of senior customers by assuming they will just go ahead and renew at higher rates. Maybe all the energy companies play this game, but I don't have to play Energy Harbor's bait and switch game.