Direct Energy -- Profile Analysis

No contact other than internet

So far, so good, No complaints.

The vendor had the best price/KWH at the time of purchase.

No problem

An easy signup, then when it took hold, the new rate kicked in. A painless way to save a bit on the electric bill.

I wish I had known earlier how easy it is to choose a provider with the best rates! It was very easy to switch provider to Direct Energy.

Easy to switch

When we were looking to change our utility supplier, we were given the name of Direct Energy by our neighbor. We found it very easy to order Direct Energy.

Great, I am sorry I got trick and by accident they make me change !

great

WENT WELL, VERY EASY TO DO.

My prior energy provider offered a "come on" value for switching to them. They had a bonus plus low rates. What I was not notified of was that after three months the rate escalated dramatically. It was a "fixed" rate but after the into period it fixed at more than twice the original. I, unfortunately, did not catch this for several months thru the summer. When I did catch it there was no mercy from their customer service people so I found Direct Energy and they are living up to their agreement

Our bill dropped considerbly, despite the holiday lights and baking.

What do you expect from non-interacting bodies? You sign up. It works. END of story.

I signed up for Direct Energy. I got Direct Energy. It works. Why are you asking for a review of something that involves NOTHING?

I couldn't respond to your request because you asked way before I got my new bill. With my old electric server my bill was over $500. Now this month my bill was $355, a big change. It should be even lower, but with Bidenomics and everything going up anyways, I don't know if I can cut my usage or if it's this incredible inflation. Time will tell.

Decreased my bill by $30.-40. Leaves me more money at the end of the month.

Been with this company for 3 years. They are great, I do not know
why everyone doesn't give them 5 stars.

Switching to Direct Energy was very easy. The plan and pricing was straightforward and there were no "gotcha's"

Getting started has been a challenge since early this year. I think that I have an account now. Customer service is hard to understand but they try hard.

This switch to Direct Energy was seamless. I had a previous provider and the initial sign up was painful and I experienced delays. Direct Energy did everything correctly the first time.

I chose Direct Energy because of price and no cancellation fee. Signing up was easy but creating an account and other online experiences were unsatisfactory.

For your sanity, do not establish service with Direct Energy if you don't have to. Like myself and the others, we have warned you. The amount of complaints is out of this world, my goodness.

For the past year, I have asked for a due date change. I've only had one issue with a payment, but that's it I didn't update my banking before the due date, and that was my error. Every time I ask for a due date change, they tell me my account isn't eligible for a change. I've been with them for several years and have, NEVER, asked to change my due date. For a year, you've been telling me my account isn't eligible. When speaking to an agent this evening, she said it wasn't eligible because I did not have to pay a deposit. Excuse me, but I can't change the due date because I didn't pay a deposit, one your company did not require. That's something I'm being penalized for? Interesting.

Believe it or not, I like the plan I have, most electricity companies are not offering free weekends I've been shopping plans, lately. My issue is with the additional late fees (again, not able to change the due date) they tag on, a late fee w/ a disconnect fee. Because I haven't been able to change my due date, it's like I'm paying $50 additional, each month. When I pay my original bill without including the late fees, they will show my bill as not being paid in full and will issue a disconnection fee for the late fees.

I feel I'm due a credit, stemming back from my first request to change my due date, to the last request. Credit all additional fees. Per Direct Energy's customer information, even without paying a deposit, the due date can still be changed but that was the reason I was given, for it not being eligible for a change.

At this point, I filed a complaint with the BBB. I have to give them time to respond and resolve this issue, if not, I will file additional complaints with PUCT (Public Utility Commission), AG, and possibly seek legal counsel.

This is crazy!

We were with direct energy for 1 year and really had no problems, we cancelled after a year just because we prefer to deal with Ameren. The sales reps they sent to our place of business would not take no for an answer, would not leave after we told them we were not interested, and insinuated we had to choose a supplier other than just Ameren. Was uncomfortable, rude and a bit disrespectful. Just an FYI for future customers.

Several months ago I 'switched' my power supplier to your company- so far the switch has not happened. What is the point of putting me to the inconvenience of switching power providers when you do not follow through? The latest bill a few weeks ago STILL HAS not made the switch!

Last month we had a young man named Nixon come up to our door to give us a sales pitch. My husband had a job like this in 2020 and since then we've taken pity on sales people and like to hear them out, even if we don't buy anything.

He gave us the pitch and it seemed interesting, but we wanted to look into it ourselves. We said multiple times "We do not want to buy anything today. We do not want to sign up right now." and he confirmed multiple times "No, this is not signing up, it's just information. Someone will contact you to follow up in a few days and if you want to sign up you do it then." We have him on camera saying this.

Well, apparently he lied!! We decided to not go forward with Direct Energy and to stick with the company we already had. It had been a week and I hadn't gotten a call so I decided to reach out and ask them to take us off their call list. Well to my surprise, the lady on the phone said I was already a customer!!!! They went behind our back and signed us up anyway without our consent!

So now we've spent the past two weeks in a dunning and I don't even know who is supplying our electricity and this is going to ROYALLY screw up our light bill and in this economy, that is not an easy thing to handle right now. So far, everyone on their end has been helpful in working with us to return us to our original contract at our old company, but the fact that Nixon lied to our faces on our own property ON CAMERA and signed us up without our knowledge or consent leaves a HORRIBLE taste in my mouth. Based on that alone, I will never sign up with Direct Energy and I will never recommend them to anyone either. They will take advantage of you to make a quick buck on commission.

Terrible charging me double would not reimburse me by bill was so high for the last year2024. No one contacted me to say my lock in had expired. Bad bad company

My contract expired and they didnt feel the need to contact me in any way, no text, no email, no call. They constantly text me when my bill is available or do but never sent a renewal contract. They just switched my plan without my knowledge and started charging me 20% more than before. It is a shady business practice and only a short term gain but now has lost them a customer for life. Why practice business that way? Its unnacceptable to treat customers that way. I immediately switched to a different company and wont be back

Highly upset with Direct Energy! After being a loyal customer for 9 years you would think they would do everything possible to keep you as a customer for another 9 years... I have never missed or paid late, however, for some reason my payment did not go through in August. Direct energy did not make me aware of this. I log into my account in September and i am in disbelief on the amount amount owed. I contact them directly and come to find out, i submitted a payment with an old debit card on file. Ok, i get it, my mistake. They set me up on a payment plan for an additional $84 per month and i should be caught up in February of 2025. Well, i logged into my account for November and my bill came out to $504. After all the years i have been with Direct Energy i have never received a bill so high. So again, i call them and the person i spoke with informed me that she has reversed a late fee notice and to submit a payment in the amount of $454. I submitted my payment and now my power is off because they stated she was not authorized to remove the fee and i did a partial payment. I informed them that i only submitted the payment they required me to submit. I liked having direct energy, obviously, i have been with Direct Energy for 9 years, however, they have lost a loyal customer!

Bryant Peterson, Mekhi baker, and everyone else thats been there for awhile, they lie to the customers. They point out the 11 cents on the electric bill even if they already have a supplier on the bill at a lower rate. They need to be inspected, reviewed. I used to work there. They say whatever to the customer to get in the door and see their bill. They are far from compliance.

Tried for 3 months to switch they kept saying somethings wrong then to late has to sign up again.

Direct energy is the worst company I have ever experienced!!! Their customer service includes long wait times, rude reps, people who are hard to understand and it is hard for them to understand what you may be talking about. If you want someone higher than a manager, forget that they will never let you talk to one. I had a rep come to my door and list a certain price but it was a lie. They charged me a higher price and never fixed it. I decided to go to a different energy company. Direct energy is now making me pay a full cancellation fee even though I was lied to about the price. This company does not care about its customers. You will be charged so much money that it is ridiculous.

Switched to DE after I was promised that they're cheaper and better than my previous provider.
Well, they are not! Those scammers charge more than DOUBLE as ANY other provider.
Their customer service is ridiculous and unprofessional!
Any time I go to Walmart and see people signing up for this company I tell them how I was screwed over and they cancel on the spot. I will do this EVERY time and I wont stop to educate others about this Scammer-Company.
They should be shut down immediately.

Signed up with direct energy in January 2025 over the phone. Received my contract in the mail, but they never followed through. I contacted them and have simply asked them to honor my contract. I called on April 21 and sent direct energy a copy of the contract. One month later they still have not honored the contract.

Pricing is crazy for direct energy, I am currently waiting for my plan to end so I can switch and so are my parents. They are over priced and the customer service that they have are so rude. When I first got with direct they were great, but now they are horrible all the way around. I do not recommend signing up for their services.

The sales rep that came to my door explained to me that he could lower my rate and I ASKED multiple times that it wasn't going to switch my current plan and he said no it would only lower the rate and wouldn't switch companies. I have this all on camera...disgusting to lie to people, really makes not want to ever go with the company ever even if the one I'm with is more expensive than Direct Energy.

door knocker comes up in his direct energy uniform. I immediately say no, I don't want your service. He says you already have it. I say no thanks. He opens a little notebook telling me my prices are skyrocketing and he can show me the rates. I say NO again and am forced to slam the door in his face. He is lucky I didn't step out and shove him down the steps. NO trespassing signs should tell him NO but he just didn't get it.

When DE's cost per KWH exceeded the local West Penn Power cost, we decided check on our contract. I called the DE office and spoke with a representative, and after reviewing the options concluded we would not renew.
However, our subsequent bill contained a continuation of the DE charges at the "current" going rate, which was an increase of 64% above the initial contract. That's right: a 64% increase. When we called to stop DE service, the DE rep told us that they could not end service in "mid billing cycle," hence we needed to stay with them for another month at the absurdly inflated price. However, we then spoke with a West Penn Power representative who told us that we did NOT need to stay with DE, given that we had no contract. She recommended calling DE back, reiterating that we have no contract, and inquiring about a termination fee. In a second call to DE, the same DE rep person was unable to connect us with a supervisor to attempt resolution.
So, who's right? West Penn Power, or a phone rep for Direct Energy? DE claims it has the right to end a contract at any time --but that appears to be a one-way ticket, usable only by the company. And one has to wonder, how can billing (a simple IT task) not be stopped at any time, mid-cycle or not?
If the mother ship (West Penn Power) says that a customer does not need to continue service with DE without having a contract, that seems like a policy that every subsidiary should honor. DE apparently does not reflect the customer service level that WPP assumes it does.
If you go with one of DE's plans, be sure to keep track of every bill and every notice, don't hesitate to shop around for better deals, and be sure you don't get shorted by the tiny print if you decide to end service. Theirs is not the only game in town.